The art & science of asking questions is the the source of all knowledge" - Thomas Berger

FAQs

Why don’t you take care of your mattresses or pillows investment before they short life? Read below to understand how to care for your valued bedding assets.

You need to get mattresses or pillows which are labelled as hypoallergenic or Anti-Dust Mites and Anti Bacteria. These items are specially treated to be allergens-free and they are especially good for people who are more prone to allergies. All our Hennsley™ mattresses and cervical pillows (both Latex and Memory Foam) are great choice. Check them out here.

Usually, a firm mattress to medium firm mattress will be ideal. It is advisable not to buy a too plush mattress as they are unable to get the support that they need and it may be difficult for them to get up.

First of all it is important that you discard away the infested mattress.  Next, you need to ensure that there are no other areas at your home which are infested, meaning having a “bugs-free” home before you bring in a new mattress. Otherwise, it does not really solve the problem.  Your new mattress will eventually be infested again.  Bed bugs survive on blood and will can detect where we are through our body heat.  For ways to get rid of bed bugs, you may need to speak to your friendly pest control company.

There are different types of bedframes in the market. The rule of thumb will be to choose a bedframe with a solid base to support the mattress.  Try to avoid having bedframes with fixed or flexi slats as it doesn’t really support the mattress fully.

It is perfectly normal for a new mattress/bedframe to have a “new upholstery smell”.  In fact, almost all new items will come with a new product smell.  Mattresses are made of materials such as foams, latex, memory foam, fabric, etc. While most people are able to accept the smell, some people might not able to accept it.  However, the remedy is simple.  Increase air flow in the room by ventilating through open doors and windows   consistently for a couple of weeks.  The smell should go off by then.   

There are a few possibilities to the squeaking sound.  First it might be the friction between the base of the mattress and the supporting base of your bedframe.  All you need to do is to put a sheet of cloth in between them.  Alternatively, you may spread some baby powder on the supporting base of the bedframe before you place the mattress on it.  The second possibility might be the mattress are placed too close to a wall or cabinet which create the friction.  You just need to ensure there is a gap between them so that friction does not occur.  The next possibility might be the bedframe support structure having some problem or the mattress spring itself having an issue.  If you are unable to resolve the squeaking sound after trying out the above methods, you may call us for us to do a site inspection.

Body impression is a natural phenomenon which will occur after sleeping on a mattress, especially so on a premium plush mattress.  Mattresses are made with materials such as latex or foams, which are both natural and synthetic.  The plusher the bed the foams are added in the mattress.  With your weight consistently on the mattress for hours every day, it will season the materials and thereby creating what we call a body impression on the mattress.  It is just like when you first bought a pair of shoes, the shoes felt stiff and uncomfortable when you first wear it.  Through time, the shoes become more and more comfortable as it has conformed to the shape and size of your feet.  So, it is not something you should worried about.  In fact, having a body impression is a good thing.  It shows that the mattress has conform to your unique body shape, and it is clinically proven to help support spinal alignment and provide the pressure relief needed for a great night’s sleep.

Many people mistaken body impression as sagging on the mattress.  This is a misconception.  If your mattress has a body impression or indentation of up to 1.5 inches, it does not consider as a defect. It is all well within the industrial tolerance limit.  As mentioned earlier, body impression is formed due to the foams and fibers conforming to your body.  This impression or indentation does not affect the support you have from your mattress.  Sagging on the other hand, refers to inadequate support from the coil system, which make you feel like you are “sinking-in” when you lie on the mattress.  Mattress which sagged is more obvious to the eyes.

You are advised not to use any detergent or spray cleaner to clean the mattress.  The reason is clear.  Cleaning the mattress using excess cleaning detergent or liquid, the mattress will be wet, and the dampness in the mattress will make the foams lose their level of resilient, and the coil might turn rusty.  By protecting your mattress properly with a good quality mattress protector, especially a waterproof one, will usually do the job in keeping the mattress clean and hygienic.  You may wish to consider getting our premium 100% Cotton Fitted Waterproof Mattress Protector.  For more information, please click here. 

It is definitely a no no.  Mattress is made for sleep.  When we sleep, we lie down flat either on our back or sideway.  Our body weight thus is dispersed through a series of coils beneath us.  If we are to jump or stand on the mattress, our weight is solely supported by a handful of coils beneath our feet.  Those limited coils alone, are not able to withstand the entire weight of our body.  In this case, it will be identified as an abuse on the mattress, which will make the warranty void.

Hennsley™ mattress has a dimension size tolerance of ± 2cm in width and length. Mattresses are not produced out of a mould.  Manpower is needed to sew and French-up the whole mattress, thus there will be a possibility of slight deviation in sizes.

By rotating your mattress, you will extend the life span of your mattress.  It is through rotating of the mattress that will help to relieve the compression on the spot you usually sleep on.  We advise our customers to rotate their mattresses every two weeks for the first three months.  Subsequently, it is recommended that you rotate the mattress once every two or three months.

Our mattresses are covered with a FULL 10 year warranty pertaining to manufacturing defects of our coil system only.  For more details on what our warranty covers and what not covered, please click here.

This is a subjective question.  It greatly depends on the how the body structure response to the firmest mattress.  In many cases, a medium-firm type of mattress may be the solution.  Too firm a mattress, might not be able to relieve the pressure points on your body.  And too soft a mattress, might not be able to provide the support that the bad back sufferers need.  We suggest you speak to our bedding consultants to find out more.

Absolutely not.  A child’s musculosketal system is growing day by day.  Having an inferior mattress does not do any good to their growth.  It is advised to provide them with a good supportive mattress.

Definitely.  Your weight, body shape and sleeping pattern should be well considered when you are shopping for a mattress.  If you are a side sleeper, it is recommended that you consider a slightly plusher mattress to allow for your side body contour.  If you are considered to be heavier person, a firmer mattress might be more appropriate for you.  More than often, for choosing a bed for you and your partner, there should be a compromise in comfort feel, so that both of your needs can be accommodated.