We Deliver What We Promise

Hennsley’s Warranty

  • Hennsley™ offers FULL 10 years Local Warranty for all their mattresses. Unlike other brands in the market, our warranty is not a limited warranty whereby customers are required to pay a certain % of the prevailing product retail price depending on the number of years the mattresses are used. In Hennsley™, we provide a FULL 10 years Local Warranty. We are confident of our product quality. If in an unlikely event, when there is any issue or manufacturing defect on the coil system, upon inspection and verification, we will either repair or replace the mattress for you without charge.

  • Similarly, for our Hennsley™ Latex and Memory Foam Pillows, they come with 5 years and 3 years Local Warranty respectively.

  • All our Hennsley™ Bedframes come with 1 year warranty on manufacturing and construction defects on the structure of the bedframe.

  • There will not be any extended period beyond the original warranty period if the mattresses or pillows are repaired or replaced under the warranty.

  • Please contact us here if you need to make a claim.

Mattress

  • Mattress top and border fabric cover
  • Mattress handles (they are meant for positioning or rotating your mattress only, and not for moving)
  • Comfort preference
  • Back pain
  • Damage due to misuse or abuse (i.e. jumping, standing and bending)
  • Damage due to use of inappropriate bedframes (such as bedframe with slats)
  • Bedsheet Fit
  • Mattress height/weight
  • Replacement mattress (unless this piece is defective as well)
  • For display or clearance pieces, they are sold as per ‘seen’ condition
  • Odor, if any, from new mattress (It will be gone after you aired your mattress for a few days)
  • Stained or soiled mattress, or mattress infested with vermin as a result of proximity with other products not manufactured by Hennsley™
  • Normal wear and tear
  • Mattress size within the tolerance level of 2cm +/- in length and width
  • Inspection, transportation or removal cost
  • Bedding used in Hotel, Motel, or for any other commercial usage
  • For exporting to other countries
  • Mattress not sold by Hennsley™ authorized retailer

Pillows

  • Wear and tear from normal use
  • Damage caused by abuse or failure to follow care instructions
  • Normal changes in color, resilience, softness over time
  • Comfort preference
  • Odor that may develop over time
  • Fabric stain, tears or burns
  • Soiling, fluid penetration or other sign of abuse

Bedframes

  • Wear and tear from normal use
  • Damage caused by abuse (e.g. jumping or standing on the bed)

Mattresses

  • Broken or loose coils
  • Protruding coils through fabric
  • Sagging or Body Impressions that measure 38cm (1.5 inches) or greater – only if the mattress has been continuously supported by a matching foundation or bedframe with a flat base

Foundations

  • Loose or broken support elements
  • Loose or broken grid top
  • Splits in the wooden frame of the box spring
  • Defective wooden beams which are loosed or bent
  • Compression or unstapling of support elements

Pillows

The warranty covers the defects in materials or workmanship with the exceptions stated under the topic “What is excluded under our warranty”.

 

Bedframes

The warranty covers the defects in materials or workmanship with the exceptions stated under the topic “What is excluded under our warranty”.

Warranty registration